Delivery policy

Delivery lead time

Our lead time is as below:

  • Processing Time: 7 – 9 business days
  • Delivery Time: 10 – 15 business days after processing time.
  • Total time you receive your order = Processing Time + Shipping Time = 17 – 24 days
  • Order cutoff time: 10pm – (GMT-05:00) EST
  • Warehouse Address: 6256 Division St, Cass City, Michigan (MI) 48726, United States

Our currently available shipping methods are Standard Shipping (USPS, EMS, Yun Express or FedEx). We ship from Monday to Friday, excluding weekends and public holidays.

Please note that your order processing time may be affected if the original information you provide to us is insufficient or incorrect, for example, Inaccurate or incomplete payments; incorrect address information, and insufficient product dimensions. In this case, we ask for your understanding and support.

Sometimes delivery times vary due to circumstances beyond our control, such as:

  • IR Disputes/Strikes
  • Weather
  • Season (e.g. holidays)
  • Bulky or bulky items
  • Carrier error

If any of the above happens to your package, we promise to keep you updated with as much information as possible.

Shipping cost

Standard Shipping Cost Order price Shipping cost
Standard Shipping $0.01 to $149.99 $6.99
Standard Shipping $150.00 or more $0.00

INCORRECT ADDRESS DISCLAIMER

Customer is fully responsible for any information that is entered when making purchase such as delivery information, billing information and products. We are not responsible for any loss or damage can caused to package due to wrong information provided by customer.

Also, customer bears all the cost that may occurred due to confirming or re-delivering items.

Taxes

When purchasing products at Ruglifes Store, we bear all the shipping tax and other taxes. So you don’t need to pay any tax on the orders we deliver.

Work Days

We work from Monday to Friday, from 9am-5pm (GMT -5:00) EST

We are off on Saturday, Sunday and other holidays! However, we are always on track. Please send us your email anytime once you need our assist.

How do I track my order?

To check order status, customers can click here, and enter Order ID and Billing email check their order. Order ID and Billing email will be sent to your email when you have successfully placed your order.

What if my order goes missing?

If your order goes missing contact us by sending an email to support@ruglifes.com. 

We will response to customer within 2 business days to confirm the status of order.

Contact us!

  • Address: 6256 Division St, Cass City, Michigan (MI) 48726, United States
  • Phone: +1 (347) 382-6505
  • Email: support@ruglifes.com